Your entire team goes on a three day retreat where you play team bonding games, you share your innermost desires and fears and at the end of those days you are a deeply motivated and connected team, ready to face any challenge thrown at you. We’ve been there, we know the feeling, it’s great. But what really happens one or two weeks later? Business as usual. Because you haven’t discussed and started to actually implement what else needs to change in your company to actually support this new mindset.
You hire a Lean or Agile consultant to uncover the flaws in your processes – to boost up your on time delivery, speed up the onboarding process or decrease the amount of customer complaints. You come up with this great new solution and corresponding process using all kinds of tools like kanban, kaizen and poke yoke. But what happens when the day comes that you actually want to start using it? Business as usual combined with a lot of frustration. Because you only focus on the what, and not the who. You have to understand what it is the team executing this new process needs, wants and is capable of, and let them understand articulate this themselves as well.